CVS Group: expanding our network

Established in 1999, and with over 500 Veterinary practices throughout the UK, Netherlands and the Republic of Ireland, CVS Group is one of the largest veterinary service providers in the UK. 

We are now looking to expand our network of quality, independent practices.

We focus on recommending and providing the best clinical care every time. 

At CVS Group, we focus on recommending and providing the best clinical care to every patient, every time, and we believe this is what drives the success of our practices. 

We deliver the highest standard of healthcare, and we empower our colleagues to make the right clinical decisions for our patients. 

We support and develop our teams to be the best in their role, which includes access to industry-leading learning, education, and development, supported by a diverse team of learning professionals and subject matter experts and an engaging educational platform. 

CVS also shares best practice across our company and at the same time we give our veterinary professionals the independent freedom to make the best clinical decisions for their patients. 

We are a great place to work and have a career. 

Our vision is that we want to be the veterinary company people most want to work for. This will help us attract the very best people to enable us to achieve our purpose of delivering the best possible care to animals.

Our practices are backed by the strengths of operating within a group that is run at every level by vets, including on the Board of Directors. 

Our General Practice Veterinarians are supported by a specialist team that offer unique expertise, experience, and advice to practices across the country, to continuously improve the standard of care that our patients receive.

Our unique Knowledge Hub gives our colleagues access to the industry’s best learning, education and development platform – with a catalogue of over 450 courses, programmes and webinars. We also offer our colleagues free access to the British Small Animal Veterinary Association Library – home to all BSAVA publications, covering the spectrum of small animal veterinary practice. 

The breadth of our business means there is also a vast range of career opportunities. We are pleased to see many of our people take advantage and developing their career across our company – for example in more specialist roles, or in management. We have a track record of developing and promoting from within and encourage secondment and permanent opportunities across our network of clinics both nationally and internationally.

We are also proud to offer funding to colleagues for veterinary clinical research that aims to benefit the animals under veterinary care, and research that supports the veterinary profession in providing the best possible care to animals.

In addition, all our practices and people are supported by experts in IT, HR, Health & Safety, Recruitment and Procurement – leaving veterinary colleagues free to focus on caring for our patients.

We provide great facilities and equipment. 

In the UK, all our practices meet the rigorous standards of the Royal College of Veterinary Surgeons voluntary Practice Standards Scheme.

We are also investing up to AU$90m million each year in our practice facilities, clinical equipment, and technology to improve standards of clinical care and our colleague and client experience. 

In the UK, this includes rolling out a brand-new CVS minimum practice facility standard –specifically designed by our veterinary surgeons, nurses, practice managers, receptionists, and patient care assistants – which includes well laid out clinical areas, modern office space and dedicated staff rooms.

It enables our vets to do the work they want to do, allows our vets to offer an increased range of services, and creates a nice place to work. 

We take our responsibilities seriously including putting our people first. 

Every important decision we make takes into consideration the impact it will have on our people in practice. We care about supporting our colleagues’ wellbeing and progress. 

We have a network of pastoral support vets, mentors and wellbeing champions that help our colleagues to look after their mental health, their career and to do their best work. 

We care about being a truly inclusive organisation and we have programmes around our business to ensure that all our colleagues feel welcome. 

CVS places great importance online manager conversations and has introduced check-ins to ensure all colleagues are getting the time and engagement needed from their manager. As well as providing feedback on performance and identifying development opportunities, these regular check-ins are designed to support colleagues’ wellbeing.

In addition to this, we have active Wellbeing Champions and managers trained in “Supporting the Wellbeing of Your Team” and have introduced a Wellbeing Calendar for colleagues featuring topics such as resilience, exercise, sleep, stress. We have also launched a new CVS Refresh reward scheme where teams receive a weekly allowance to spend on treats or classes. 

We track our performance by regularly measuring colleague engagement. Our employee Net Promoter Score (eNPS) reflects the number of people who would recommend us as a good place to work. It has increased significantly from June last year and has been increasing since 2019.

If you are interested. 

We would love to speak with you regarding your succession plans. 

If you are interested in your practice joining CVS we offer partial and full sale options. 

Vendors find us an attractive option because we don’t change their practice, practice name, clinical care, and culture. 

We also look after their team – maintaining and protecting their entitlements, wages, and conditions. 

In addition, we offer a quick and efficient process with completion and transfer of funds in as little as six weeks. 

As a stock market-listed company, we invest for the long-run, which means you can be assured that we are here for the long term. Being publicly listed on the London stock exchange, also means that CVS Group are held accountable to public scrutiny, and there is more transparency than some other large, privately held (PE backed) groups. 

Come and meet us or get in contact. 

If you might like to know more or if you are interested in discussing any aspect of CVS Group – and whether we would be a favourable option for you, your practice, and your team – we would be very happy to meet with you for an initial, confidential chat.

You can come and visit us at our stand 108-111 at the Australian Veterinary Association Annual Conference (28 May to 2 June 2023, The Adelaide Convention Centre, North Terrace, Adelaide).

Alternatively, please contact Nathan Micallef at CVS Australia on 0418 754 853 or email Nathan.Micallef@cvsvets.com

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